All About Credentials
Overview
Your credentials are the Craigslist email and password PostEngine uses to post ads for your community. This article covers where to find them and what to do if something looks unfamiliar.
Finding your credentials
If you're using the PostEngine for Desktop application -
- Open PostEngine for Desktop.
- Click PostEngine Settings in the bottom left, it will open to the Credentials page.
If you're using the PostEngine Chrome extension -
- Open Google Chrome.
- Click on the puzzle-piece icon in the upper-right corner of the Chrome browser window.
- Click on PostEngine by Rooof.
- Click Settings, it will open to the Credentials page.
Understanding your credentials
The Email Address and Password fields under Craigslist Accounts are the login for the Craigslist account you use to post ads. There's no separate PostEngine login — the software uses your Craigslist credentials directly to post to Craigslist's listings page.
You may not recognize the account email listed here, and that's OK! Most properties are set up with Email Lead Tracking, a PostEngine feature that automatically sorts and forwards incoming Craigslist emails to the correct destinations. This designated email and Craigslist account have been created specifically for your property. PostEngine will automatically store and use the credentials when you post.
Troubleshooting
I don't have a Craigslist account.
If you need to create a Craigslist account, click here
I don't recognize this email address.
Your team is likely using Email Lead Tracking, our message handling system! This system allows PostEngine to sort and forward all incoming Craigslist emails (lead & robot) for you. To implement this system, PostEngine creates a Craigslist account for you and stores that account information in our database so that you're always logged in to the correct account and emails are forwarded properly.
I changed the credentials but they keep switching back to the old ones.
Some management companies choose to have PostEngine store the Craigslist credentials for their properties. Please email help@rooof.com and provide us with the new email address and/or password so that we can update our system!