Understanding the Emails page

Overview

Sometimes prospect leads need to go to one email address while robot emails need to go to another. PostEngine’s email lead tracking system solves this problem by automatically sorting, verifying, and directing emails to exactly where they need to go.

The Emails page provides an overview of prospect emails, including when they were sent, who received them, and whether a response was sent. This page can be useful for tracking email activity, ensuring leads are being received, and troubleshooting any issues with email delivery.

Accessing the Emails page

1. Navigate to the Properties section on the left sidebar and select Active Properties.

2. Find the property you’re looking for by scrolling through the list or use the search bar to find it by name.

   

3. Once you've selected a property, click Emails.

Understanding the Emails page

1. Date Range - Displays the date range currently in view. Click the drop-down to adjust. The Emails Report will update to reflect data from the selected period.
2. Export - Click the Export button to download a copy of the report. You can export the data on this page in the following formats: CSV, JSON, XLSX.
3. Filters - Use the filter to narrow results by sent/not sent, or use the search bar to search for a specific subject line or keywords within the email log. This is useful for quickly finding emails related to a particular inquiry or conversation.

4. Email Log - The log displays key details about prospect emails, including:

   - The date and time the email was sent

   - Whether the email was sent successfully

   - The email address it was sent to (typically, this will be a PostEngine email tracking address)

   - The subject line of the email

   - The number of messages associated with the conversation

5. Click the drop-down arrow next to an email entry to view additional details about the conversation between the prospect and the property team:

   - The response time (when the property team responded)

   - The email address the response was sent from

   - The subject line of the response

Troubleshooting

I can’t access this page, how do I unlock it? 

If the page is locked, you’ll need to contact the PostEngine team to activate email lead tracking. Please email help@rooof.com or contact support through Property Portal and we'll help you get set up!

I don’t recognize the email address the prospect email was sent to.

That’s okay! This is a designated PostEngine email lead tracking address for your property. All emails sent to this address are automatically sorted and forwarded to the appropriate inbox. Typically:

• Leads are delivered directly to the property’s CRM or leads inbox.
• Craigslist robot emails are delivered to the property’s email address.

Still have questions? Click here to learn more about PostEngine’s email lead tracking feature. 

Can I view the actual email content/message that was sent?

PostEngine does not store or display the full email content. The Emails page provides metadata only—such as the sender, recipient, and timestamps—allowing you to cross-reference messages in your own inbox.

I don't see a lead I expect to see, or the data looks incorrect.

If you believe a lead is missing or the data doesn’t look right, please contact support for further investigation!

Next: Understanding the Website Traffic page