PostEngine's Auto-Renew Feature

Overview

When you post on Craigslist, your ad starts at the top of the listings — but as new ads are posted throughout the day, yours gets pushed further down the page. Since most people rarely browse past the first page or two, this can significantly affect your response rate.

This is where PostEngine's Auto Renew feature comes in! PostEngine will automatically renew your ad (once it's been live for at least 48 hours) bringing it back up to the top of page one and helping to keep it in front of potential residents.

Auto-Renew renews ads you've already posted — it does not create new ones. If you have no live ads in your Craigslist account, there will be nothing for Auto-Renew to work with.

To access your PostEngine settings page

If you're using the PostEngine for Desktop application: 

1. Open PostEngine for Desktop.
2. Click PostEngine Settings on the left-hand side.

If you're using the PostEngine Chrome extension:

1. Open Google Chrome.
2. Click on the puzzle-piece icon in the upper-right corner of the Chrome browser window.
3. Click on PostEngine by Rooof.
4. Click Settings.

How to enable/disable Auto-Renew and adjust your Auto-Renew settings

The  Auto-Renew section is located in the Credentials tab of your PostEngine settings.

The following numbers correspond to the numbers in the screenshot above:

1. Renew accounts - The account(s) listed here will be checked for renewals. To enable/disable Auto-Renew, use the toggle to switch the feature On/Off.
2. Auto-Renew Frequency - Open the drop-down to select how often you'd like PostEngine to check your account for ads that are eligible for renewal. We recommend setting this to 2 hours. PostEngine will check your account at the frequency you select and will renew one eligible ad each time.
3. Auto-Renew Limit - Open the drop-down to select how long after originally posting an ad you would like PostEngine to continue renewing it. Your ad is live for 30 - 45 days, depending on your region. 

Troubleshooting

This section is locked and I can't change it.

Some property management companies have PostEngine lock this option on a specific setting. This is to ensure that the corporate policy is enforced across the entire portfolio. If you have any questions about this, please contact your marketing team or email help@rooof.com.

I have auto-renew turned on, why aren't my ads automatically renewing?

In order for Auto-Renew to work correctly, please make sure to always leave either Google Chrome or your PostEngine for Desktop application open and running on your computer.  This will ensure PostEngine is able to complete the Auto-Renew tasks throughout the day. It's also important to post new ads consistently so that there are ads in your Craigslist account for Auto-Renew to renew! 

I post for multiple properties but only one is receiving automatic renewals.

By default, PostEngine will renew ads in only one account. This is often the property you posted for most recently.  However, PostEngine's Support Team can enable  Multi-Account Auto-Renew for you so that all of the accounts you manage get automatic renewals!  Please reach out to help@rooof.com to request this feature.